At Love Anthology, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your details when you visit our website, subscribe to our boxes, or purchase a gift.

Information We Collect

When you engage with Love Anthology, we may collect:

• Contact details: name, email address, phone number, billing and shipping address.
• Payment details: processed securely via third-party payment providers (we never store your full card details).
• Subscription preferences: frequency, type of box, billing preferences.
• Style & lifestyle preferences: answers to optional questions that help us curate your box, such as clothing sizes, favourite colours, patterns, scent preferences, or product likes/dislikes.
• Gift information: if you send a box as a gift, we may collect the recipient’s name, delivery address, and your gift message.
• Website usage data: cookies, browsing activity, analytics tools.

How We Use Your Information

• To process and deliver your orders and subscriptions.
• To personalise and curate your boxes based on your preferences.
• To communicate with you about your subscription, deliveries, and updates.
• To improve our products, services, and website.
• To share offers, newsletters, and promotions (you may opt out anytime).

Sharing of Information

We do not sell or rent your information. We only share with:

• Trusted third-party service providers (payment gateways, couriers, packaging & fulfilment).
• Legal authorities if required by law.

Data Security

We use industry-standard encryption and secure systems to protect your data.

Your Rights

You can request to access, update, or delete your personal information at any time by contacting us at [insert email]. You may also update your style preferences via your account dashboard.

Children’s Privacy

Our service is not directed at children under 18, and we do not knowingly collect their data.

Returns & Refunds Policy (Draft)

Returns & Refunds Policy – Love Anthology

Effective Date: [Insert Date]

At Love Anthology, every box is carefully curated with love. We want you to feel joy and excitement with every delivery.

Return

Due to the curated and surprise nature of our subscription boxes, we generally do not accept returns or exchanges. However, if an item arrives damaged or faulty, please contact us within 7 days of receiving your box and we will organise a replacement or credit.

Refunds

• Subscriptions (monthly, quarterly, annual) are non-refundable once payment has been processed, but you may cancel your auto-renewal at any time.
• Refunds will only be issued for boxes that arrive damaged or are missing key items.
• Refunds are processed to your original payment method within 5–10 business days once approved.

Cancellations

You can cancel your subscription at any time by logging into your account. Cancellations must be made before your next billing date to avoid being charged.

Contact Us

If you have any concerns about your box, please contact us at [insert email / phone] and our team will be happy to help.